Terms and Conditions

When placing an order on belance.com.au, you automatically agree to the terms and conditions of the site. Please read carefully the terms below and contact us should you have any questions.

DISCLAIMER

All products on our site are subject to availability. In the unlikely event that a product is unavailable, you will be contacted and given the option of store credit, exchange or full refund.

REGISTERED ENTITY

www.belance.com.au is operated by BELANCĒ, a company registered in Sydney, Australia.

BELANCĒ
ABN 32 601 219 158
8 William Street
Paddington
NSW 2021
Sydney, Australia

E | hello@belance.com.au
P | +61(0)2 8041 1592

PRIVACY

Any personal information that you provide including your name, address, telephone number and email address will not be released to anybody outside BELANCĒ.

BELANCĒ does not collect nor has access to any credit card details you may provide when purchasing on our website. Your credit card details are processed by Paypal. Further information can be viewed at www.paypal.com.au.

PRICING

All prices listed on the website are in Australian dollars (AUD$).

PAYMENT

We use PayPal as payment server to ensure maximum security for every purchase on our website. When a product is added to the cart and proceed to checkout, you will be asked to enter your payment details to confirm your order. We currently accept VISA, MASTERCARD, AMEX and Paypal. If you chose to pay with Paypal Express with your Paypal account, simply select the option at checkout and you will be directed to an external Paypal page for completion. We do not have access nor see your payment details when an order is placed.

DELIVERY

Shipping costs and delivery time varies depending on your location. Please check below our shipping costs:

DESTINATION
COST
DELIVERY
Australia
$10 (order below $99)
1-2 Days
Australia
Free (orders above $100)
 
1-2 Days
Worldwide
$35 Flat Fee (orders up to $499)
3-10 Days
Worldwide
$30 Flat Fee (orders above $500)

3-10 Days

If additional delays are encountered, you will be notified by email. We deliver within Australia with Australia Post or Startrack Express to assure prompt delivery and you will be provided with a tracking number to track your order. International orders are delivered with Australia Post. Prices may vary depending on your location.
Please contact us if you require additional information. All rates can be calculated in the checkout page when placing an order. Delivery can take longer depending on your location and we cannot guarantee delivery within the time period but we will assure your order is sent on the same or next business day. For more information on delivery timeframes for your specific location, please send an email to hello@belance.com.au. www.BELANCE.com.au will not be held liable if any damages are caused during shipping.

INTERNATIONAL ORDERS

Please note that some countries might incur additional customs and duty charges upon delivery depending on your order. BELANCĒ is not responsibility for these charges and are at the customer's cost as they can vary from country to country. Please contact your local government for more information regarding these charges and when applicable. 

RETURNS & EXCHANGES

If you are unhappy with your product and wish to return it, you have 30 days starting from the day you have received your product to notify us and send it back to us. Once you have received the product and decided to return it, you must automatically send us an email at hello@belance.com.au. Please state your name, product purchased (with order number) and your choice between store credit or exchange. Once we have approved the request, you will have to send the product back to us. Shipping charges will not be reimbursed. All returns must be accompanied of its receipt that you will receive when ordering the product. Without the receipt, we cannot guarantee an exchange or store credit for your order. Please send all returns to the following address:

BELANCĒ
8 William Street
Paddington NSW 2021
Sydney, Australia

All products returned must NOT be taken out of their packaging. We reserve the right to refuse any product returned if we believe that the product has been opened. We also reserve the right to refuse any returns if we were not notified by email within 30 days of reception of the product. After 30 days, you will not be eligible to return your product. Once we've received your product, you will be able to choose between either Exchange or Store credit:

- Exchange: an exchange is possible with any product on our website that has the exact same price (initial shipping not included in price). Shipping charges apply for re-delivery and are payable on our checkout page. You will have to notify us exactly which product you wish to exchange in your original email. If you wish to purchase a product that has greater value than the product in exchange, you may do so by paying the difference.
-
 Store credit: you can choose to have a store credit if you wish to return a product. We will provide you with a DISCOUNT CODE that you can apply on your next purchase online or to be used in store. Store credit is valid for 12 months only. After 12 months, store credit will expire and won't be valid.